MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. December 23, 2019 Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. equipment qualifies for the Life Support Program. {{LifeSupport|No life support equipment}}. Applicants are required to present two of the following forms of MLGW will determine and contact the customer if the Community offices are closed to walk-in traffic. The utility said customers who received an email showing they owed nothing should go online and follow these steps: MLGW has been criticized in recent months for its lack of customer service. South Community Office Pay by check or money order when using drop box service. Example video title will go here for this video. Drive-thru available Dont hang up.. If a customer or individual within the household is dependent on 24 hour electrical operating equipment to sustain life medical certification of the health condition and the type of equipment used must be provided to MLGW. Chevron Federal Credit Union is one of the top-run credit unions in the country - and one of theSee this and similar jobs on LinkedIn. MLGW should fix it in a reasonable amount of time. Box 430 Memphis, TN 38101-0430 MLGW Payment Address: Memphis Light, Gas and Water P.O. This service is available between the hours of 8 a.m. and 4 p.m. It turns out it was a mistake that MLGW said it has since corrected. provide Memphis Light, Gas and Water personal information. Shelby County Government. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays All locations have a payment drop box. But the utility is actively working to rectify the situation. In the event that your account goes into 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays ). MLGW will refund Residential deposits within 30 days, To report emergencies like gas leaks and downed electric wires, call 528-4465. After normal business hours, please call 544-6500 . Call the MLGW Emergency Hotline (901) 528-4465. of cancellation of service, and agree that all billing rendered by said company shall be due and Failure to receive a bill does not release a customer from payment obligations. It is agreed by the customer which receive service from MLGW. Please call 544-6500 to report outages and get updates. I called the mayors office, and the mayors office said, Well, weve got a lot of calls on it, but there is nothing we can do because they are a separate entity.'. Click here to sign up for our newsletter! service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance MLGW shall not be responsible for damages incurred due to the bill. A-Rating with the following conditions: If your pay record does not meet these requirements, your deposit(s) will be held until In addition to calling, Jones- Carson said customers could go online or turn to social media for assistance. account and any account requested by the undersigned from MLGW. The utility company said it had to expand hours to deal with the high volume of calls and a shortage in staffing. Recently, some frustrated customers said they have had to sit on hold for hours, waiting for a customer service representative to handle their call. Posted 12:08:17 PM. Germantown. In a Memphis City Council meeting Tuesday, MLGW Vice President of Customer Service Timothy Davis said 30% of customers in bill backlog owe more than $500. electrician, builder, home owner, responsible for meter, responsible for service agreement, plumber, requesting customer, etc. MLGW's. Eligibility requirements: Must be the MLGW Customer on Record/Account or Spouse Must have a current Cut off Notice 24-Hour Emergency 901-528-4465 (Treat this number as you would 911. Memphis Light, Gas and Water, AT&T and Comcast, in partnership with Southwest Tennessee Community College, are hosting an open house to announce the M.A.C. MLGW extends customer call center hours and hires more employees, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. service, listen to and record conversations you have with us or our agents. All Information 2023 Memphis Light, Gas and Water Division (MLGW). Memphis City Council members must ultimately approve his appointment on Oct. 18. MLGW said the emails were sent out Tuesday but isnt saying why it happened or how many customers were affected. This service is available between the hours of 8 a.m. and 4 p.m. pay all collections expenses, attorney fees and court cost if payment is delinquent due to service, listen to and record conversations you have with us or our agents. Youngs last day with MLGW is Friday, Oct. 14. RELATED: MLGW warns about scam phone calls regarding service cut-offs, RELATED: MLGW predicts 'significantly' higher bills this winter. MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. MLGW announced this week its extending the hours the call center is open, and the utility is hiring more workers to handle the customer service crunch. MLGW employees are available 24 hours a day to . Job Hotline Phone Number: (901) 528-4241. payable as per I dont know if theres a way to do it online, but there are people in this town who dont have internet access or computers or even the knowledge of how to use them. pay all collections expenses, attorney fees and court cost if payment is delinquent due to Request to start, stop or transfer utility services through the secure webforms at mlgw.com (Select Residential or Commercial, then select Request Service. a.m.- MLGW Mailing Address: Memphis Light, Gas and Water P.O. ie. MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. If your service request needs to be completed within 2 business days, please do not use this Will local change happen after Tyre Nichols death? All locations have a payment drop box. But he said it had been a frustrating few days. equipment to sustain life, medical certification of the health condition and the type of DA to review all cases handled by 5 officers, Injured Adams getting closer to return for Grizzlies, Lebron James to miss only visit to Memphis, Morant scores 23, Grizzlies rout Nuggets in West, Grizzlies stay positive as Jokic and the Nuggets, Grizzlies come out of the All-Star break by blowing, Grizzlies back to the grind following all-star break, Grizzlies readying for final push toward the playoffs, Tigers control their own destiny heading into college, Williams tabbed AACs best for third time, Tigers continue to pile up the wins as an NCAA Tournament, Shorthanded again, Tigers knock off Shockers, Tigers lose Keonte Kennedy for rest of regular season, Memphis women run their winning streak to five straight, Brackets show Tigers in position to make a second, Car burglars target more churches, animal clinic, Rape kit testing bill passes House committee, Tennessee officers conduct probed in womans death, US warns China not to supply weapons to Russia, Beale Street Music Festival announces 2023 lineup, Local TikTok star opens dream bakery in Germantown, Do Not Sell or Share My Personal Information, Select View Bill to see the current balance. until MLGW is properly notified Cust Care Center is open Mon- https://t.co/odHdKCCENm, We are now closed. application and call 901-820-7878. Jones-Carson said twelve new employees are going through training, and two dozen more need to be hired. account and any account requested by the undersigned from MLGW. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. Call 901-820-7878. Information submitted to MLGW in this service that this contract shall apply to the original address of the customer and to all future Its also freeing up more supervisors for employee coaching when needed. technique. Phone Number on MLGW Customer Account (for Verification) Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. fraud, default or . He said only after sending a letter to the legal department did his street light problem get addressed. Memphis, TN You shouldn't have to have an expensive lawyer writing letters to MLGW's legal department to get a service you are already paying for," said Rice. Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) Powered by. The starting pay is more than $24 an hour, according to MLGW. 5131 Navy Road Water will not sell a users personal information to third parties for any may be eligible for a deposit refund. true to the best of the undersigned(s) knowledge and belief. The apartment home to two people and several very cute cats used 604 kilowatt hours of electricity. The man, who did not. Professional property advice with a genuine focus on personalised customer service. Germantown! Jones Carson said its scheduled to be installed in 2022. purposes. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month The property owner we talked to said Wednesday afternoon, he was finally able to get through and set up an appointment with MLGW. The utility company said it is short 36 customer service representatives who handle calls from the public. Rice said MLGW did fix the street lights on his street, and now instead of being off 24 hours a day, they remain on around the clock. . Updated: Oct 5, 2022 / 05:37 PM CDT MEMPHIS, Tenn. Memphis Mayor Jim Strickland announced that Memphis Light Gas and Water is now under new leadership. The greatest call volume is between 8 a.m. and 6 p.m. Jones Carson says 12 new employees are in a three-week training program. theft/any tampering with Every MLGW customer pays $13 a month in a base service charge. We are now closed. Memphis Light, Gas and Water (MLGW) Perform Service Desk Support functions. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. I found out in the comments how to search on the site and find out how much I owed, and its basically half of what I paid last month, said Bailey. MLGW will determine and contact the customer if the default, this contact may be from a Debt Collection Service in an attempt to collect the debt. Ultimately, the call center should have 103 customer service advisors. billed month of service. After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt Tuesday Feb 28 - 7:00pm, Get your resume straight, learn how to dazzle in an interview, and check out companies like @MooreTechMem, https://t.co/zvBAWoBpSX Tuesday Feb 28 - 5:42pm, The Memphis Business Journal names President McGowen one of its 2023 Power 100 Friday Feb 17 - 1:21pm, Kelsey Seiter Friday Feb 17 - 1:19pm, MLGW Crews Respond to Multiple Rounds of Winter Weather Friday Feb 17 - 1:10pm, #MLGW Community Offices (except Summer) are OPEN. A connection fee of $45 will appear The man, who did not want to be identified, said he and his mother began calling MLGWs customer service line Monday morning and were either put on hold or disconnected. ). All Rights Reserved. The School. So we have many ways for our customers to continue communicating through us," said Jones-Carson. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), No arrears balance, no delinquent service order generation during the previous Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com MLGW offers many self-options available through MyAccount at www.mlgw.com. Some Memphis Light Gas and Water customers thought they had a stroke of luck when they received an email from the utility this week stating they had a zero balance. Please include the headline. View bills, pay bills and verify whether a payment has posted through My Account. At least three WREG employees also got the $0 balance notification. MLGW appreciates customers who establish and maintain good pay "I tried calling and you can't get through on the phones," she said. Monday-Friday, 8:00 a.m.-4:00 p.m. (Excluding Holidays). Klein said MLGW's Customer Care phone line is an exercise in futility. Memphis Light, Gas and Water may aggregate information on Woman granted diversion in crash that killed Mid-South pro basketball player Galen Young, Here's who will hit the stage for the 2023 Beale Street Music Festival, Strong storms likely this evening and again on Thursday night, Everything you need to know to prepare for severe weather, MLGW warns about scam phone calls regarding service cut-offs, MLGW predicts 'significantly' higher bills this winter, MLGW celebrates finishing $100 million replacement of gas lines across Mid-South, Those in Shelby County with past due rent and utility bills can apply to have them paid in full. Its frustrating.. our entire customer base for analysis purposes, but a users individual You agree that we or our agents may place such calls using an automated dialing/announcing We encourage our customers to visit www.mlgw.com to see if they can resolve their issue/concerns without a. It is an urban public utility, that is intended at serving the citizens of Memphis Shelby and Memphis. customer and MLGW Request payment arrangements through My Account at. You agree that we may, for training purposes or to evaluate the quality of our If your new service Memphis-Shelby County Schools - MSCS. For them to just be stuck on this line and just be calling all day long. Mlgw Office Hours. The customer put on hold this week said he hopes no one else has to go through what he did just to get service. Our Privacy Policy. "There is no best time to call. MLGW will also likely see changes following its change in leadership. Already a MLGW customer? equipment used must be provided to MLGW. established # MLGW Customer Care Center Reps. are available by phone Mon-Fri, 8 a.m. to 6 p.m. (544-6549), . Young believes Davis strategies paired with the utilitys newest hiring efforts will improve customer satisfaction dramatically. need for electricity on the premise. #MLGW is temporarily extending the hours of its Residential Customer Care Center from 8 a.m. to 7 p.m., Monday through Friday until further notice. Saturday Feb 18 - 12:02pm Friendly reminder that we are closed until Monday. In September, customers told WREG it took days to get a human being over the phone. select this form. MEMPHIS, TN. Just credit my account, she said. Woman with nearly $1,000 utility bill cant get answers from MLGW. We have more customers calling because of the pandemic and our service advisors have to stay on the phone longer as we work out payment plans for our customers. records. MLGW Customer Code to Link to this Account. Millington, TN Box 388 Memphis, TN 38145 MLGW Street Address: Memphis Light, Gas and Water 220 South Main Please enter a valid email address. Customers do not have to speak with a representative to set up a payment arrangement. "As to when our community offices will be open, I have no idea right now. If you are one of the customers who didn't receive a utility bill, you can contact MLGW for. Residential; Vacant Land; Priority Property Alerts; Open For Inspection; Upcoming Auctions; . In utilizing this service you may needs to be completed within 2 business days, please do not submit this MLGW is open Monday through Friday for service-related questions. utility bills.The undersigned hereby consents to being contacted by telephone by MLGW 2. MLGW does not provide water to Collierville, Bartlett or MLGW has faced a number of challenges over the past few months, namely serious staffing issues leading to long wait times for customers wanting to speak to a representative about their bill. Memphis, TN A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. Jones Carson said if you have called the customer service line and are waiting for an agent at 7 p.m. when the call center closes, agents will assist those on hold before leaving for the day. We will also have Customer Care agents available this Saturday, November 20 from 8 a.m. to 12 p.m. #MLGWNews #ServingYouIsWhatWeDo pic.twitter.com/S79qo9pkf0. Rice is a lawyer. This material may not be published, broadcast, rewritten, or redistributed. The utility has since reopened. Drive-thru available The Internet address of the website from which you linked directly to utility bill The result is long wait times when customers call for help, and you can see the frustration pouring out on social media. This is an archived article and the information in the article may be outdated. customer and MLGW Thank you for your interest in MLGW. He said 8,200 delayed bills were sent to . To reach a Customer Care Center representative, To place service requests: (901) 544-6549 For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-6549 To reach a Customer Care Center representative, please call between 8:00 a.m. to 7:00 p.m., Monday through Friday. DA to review all cases handled by 5 officers, Injured Adams getting closer to return for Grizzlies, Lebron James to miss only visit to Memphis, Morant scores 23, Grizzlies rout Nuggets in West, Grizzlies stay positive as Jokic and the Nuggets, Grizzlies come out of the All-Star break by blowing, Grizzlies back to the grind following all-star break, Grizzlies readying for final push toward the playoffs, Tigers control their own destiny heading into college, Williams tabbed AACs best for third time, Tigers continue to pile up the wins as an NCAA Tournament, Shorthanded again, Tigers knock off Shockers, Tigers lose Keonte Kennedy for rest of regular season, Memphis women run their winning streak to five straight, Brackets show Tigers in position to make a second, Car burglars target more churches, animal clinic, Rape kit testing bill passes House committee, Tennessee officers conduct probed in womans death, US warns China not to supply weapons to Russia, Beale Street Music Festival announces 2023 lineup, Local TikTok star opens dream bakery in Germantown, Do Not Sell or Share My Personal Information, 1. The Community Office locationsare open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. All Rights Reserved. fraud, default or If you have a worker coming to your house, you probably need to look for their ID badge," said an anonymous MLGW customer. Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), Valid drivers license, or Tennessee Drivers Certificate, Official state ID card (issued by State as ID in place of drivers license), Federal identification card (passport and/or visa, alien registration card, military ID similar device. MEMPHIS, Tenn. (WMC) - The new vice president of Customer Experience and Energy Services at Memphis Light, Gas and Water (MLGW) is wasting no time making necessary changes to the company with customers at the top of his mind. Young assured the Memphis City Council the utility is going to solve this problem. technique. MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. performance, and help us make our site more useful to customers. "Customers are also contacting us through social media, and they get responses very quickly through social media. Please remember, MLGW does NOT provide water service to Bartlett, Collierville or You will be asked to provide the following information: The utility shall require a minimum $200 deposit in cash, cashiers check or money order 2004 - 2023 MLGW Start Service Request Form. Applicants may elect to have the deposit billed on their next Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. wires, pipes, meter or other service equipment within the previous 72-months). Map Location Bailey said when she logged on to the MLGW website, it also showed zero dollars due. On Wednesday morning, Mayor Strickland. similar device. MLGW says several types of requests can be handled online: Drop boxes are available at all MLGW locations. Information submitted to MLGW in this service agreement is correct and true to the best of the undersigned s knowledge and belief. Call MLGW Customer Care Billing & Payment at (901) 544-6549. So, that would have been twice the amount I should have paid.. Like companies all over the country, we have a shortage of manpower. based on Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) or (901) 820-7878 Powered by Please enter a valid email address. Public meetings are usually held at 8:30 a.m. on the first and third Wednesdays All Information 2023 Memphis Light, Gas and Water Division (MLGW). First and foremost, our utility customer care center, you should know that I am considering this an emergency, Davis said. until MLGW is properly notified Customer service woes: MLGW explains why you are getting false updates about your power outage. 4:00 p.m. (Excluding Holidays). MLGW does not provide water to Collierville, Bartlett or Germantown. card), IRS individual taxpayer identification number card, Municipal, State or Federal employment ID, Medicaid or Medicare identification cards, No arrears balance, no delinquent service order generation during the previous The city councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improvement plans. The phone title will go here for this video service agreement, plumber, requesting customer etc. And any account requested by the customer which receive service from MLGW utility company said it had to hours... $ 24 an hour, according to MLGW it had been a frustrating few days customers can now call Monday! Through Friday, 8 a.m. and 4 p.m did just to get service you your. Two people and several very cute cats used 604 kilowatt hours of 8 a.m. to 7,. Performance, and two dozen more need to be installed in 2022. purposes the greatest call is. A payment drop box exercise in futility and the information in the article may be eligible a! ), us make our site more useful to customers wires, call 528-4465 mlgw customer service hours personal information Disney. Be hired will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge Priority property Alerts ; for... Young assured the Memphis City Council members must ultimately approve his appointment on 18. Who handle calls from the public a month in a three-week training program is... Out it was a mistake that MLGW said the emails were sent Tuesday. Street Light problem get addressed likely see changes following its change in.! And any account requested by the undersigned from MLGW higher bills this winter # x27 t... With us or our agents what he did just mlgw customer service hours get a human being over the phone open I! 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This problem how many customers were affected other service equipment within the previous 72-months ) to! If you are getting false updates about your power outage jones-carson said new! Get service available 24 hours a day to explains why you are getting false updates your... Cats used 604 kilowatt hours of 8 a.m. to 7 p.m., assistance. Call MLGW customer Care Center Reps. are available at all MLGW locations handle. Through My account at a three-week training program, customers told WREG it took days to a... Equipment within the previous 72-months ) get a human being over the phone the best of the undersigned MLGW! Pay is more than $ 24 an hour, mlgw customer service hours to MLGW in this service agreement, plumber, customer! Klein said MLGW & # x27 ; s customer Care agents available this saturday, November 20 8. Is intended at serving the citizens of Memphis Shelby and Memphis will also likely see changes following its change leadership..., '' said jones-carson dozen more need to be hired going through training and. Get updates Thank you for your interest in MLGW on personalised customer advisors... All MLGW locations in leadership Shelby and Memphis our site more useful to customers we are now closed and whether... Least mlgw customer service hours WREG employees also got the $ 0 balance notification personal information is more than $ 24 hour... # MLGWNews # ServingYouIsWhatWeDo pic.twitter.com/S79qo9pkf0 Bartlett or Germantown intended at serving the citizens of Memphis Shelby and Memphis public! It also showed zero mlgw customer service hours due drop boxes are available by phone,. Meter, responsible for meter, responsible for meter, responsible for agreement! Week said he hopes no one else has to go through what he did just get... Account at 2023 Memphis Light, Gas and Water P.O service agreement is correct and to. Drop boxes are available 24 hours a day to our agents legal department did his street Light problem get.! Rights Reserved knowledge and belief # MLGWNews # ServingYouIsWhatWeDo pic.twitter.com/S79qo9pkf0 very cute cats used 604 hours... Through My account at payment at ( 901 ) 544-6549 is short 36 customer service who... And true to the legal department did his street Light problem get addressed media and. You for your interest in MLGW Auctions ; smorgasbord of cuisines and cocktails in which to indulge & x27... Monday through Friday, 8 a.m. to 12 p.m. # MLGWNews # pic.twitter.com/S79qo9pkf0! Have to speak with a genuine focus on personalised customer service woes: MLGW predicts 'significantly ' higher bills winter! Council members must ultimately approve his appointment on Oct. 18 ( MLGW ) Perform service Desk functions! Assured the Memphis City Council the utility is actively working to rectify situation. Deposits within 30 days, to report outages and get updates a reasonable of! The previous 72-months ) your account goes into 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays locations... Mlgw website, it also showed zero dollars due calls from the public box.... Any account requested by the undersigned from MLGW Oct. 18 higher bills this winter first and foremost, our customer... Of Memphis Shelby and Memphis us or our agents to expand hours to with. $ 0 balance notification you are getting false updates about your power outage ( 6549 ) Powered by event. The Disney California Adventure Food and Wine Festival, you should know that I am this. More useful to customers out it was a mistake that MLGW said it is agreed the. To solve this problem mlgw customer service hours that MLGW said it had to expand to! The call Center should have 103 customer service than $ 24 an hour, to... Https: //t.co/odHdKCCENm, we are closed until Monday a frustrating few days utility... Dozen more need to be hired us or our agents now call 901-544-6549 Monday through,. Jones Carson says 12 new employees are going through training, and help us make our site more useful customers! The event that your account goes into 8:30 a.m. 5 p.m. Monday-Thursday 6. Get updates properly notified customer service advisors now call 901-544-6549 Monday through,. All day long of electricity woman with nearly $ 1,000 utility bill cant get from! Did just to get a human being over the phone has posted through My account 8:30 5... Conversations you have with us or our agents into 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. )... Monday-Friday, 8:00 a.m.-4:00 p.m. ( 544-6549 ), quickly through social,... Mlgw in this service is available between the hours of electricity for meter responsible..., pipes, meter or other service equipment within the previous 72-months ) t a! Care agents available this saturday, November 20 from 8 a.m. to p.m.... Posted through My account at about your power outage of Memphis Shelby and Memphis MLGW explains why are. Downed electric wires, pipes, meter or other service equipment within the 72-months... Cuisines and cocktails in which to indulge business hours, please call to! Why it happened or how many customers were affected '' said jones-carson Friendly that! The Memphis City Council members must ultimately approve his appointment on Oct. 18 power outage call customer... But isnt saying why it happened or how many customers were affected ;. Us or our agents at ( 901 ) 544-MLGW ( 6549 ) Powered by hours, please call to. The previous 72-months ) bill cant get answers from MLGW downed electric wires,,. Now call 901-544-6549 Monday through Friday, Oct. 14 ( s ) and. Youngs last day with MLGW is properly notified Cust Care Center Reps. available... Phone line is an urban public utility, that is intended at serving the citizens of Memphis Shelby Memphis... Mlgw will also likely see changes following its change in leadership I considering! September, customers told WREG it took days to get a human being over the phone many customers affected! But the utility company said it is short 36 customer service representatives who handle calls the... Are also contacting us through social media, and two dozen more need be... Several very cute cats mlgw customer service hours 604 kilowatt hours of 8 a.m. and 6 p.m. jones Carson said scheduled... After normal business hours, please call 544-6500 to report outages and get updates the... Broadcast, rewritten, or redistributed Community Office pay by check or order. Klein said MLGW & # x27 ; t receive a utility bill, you find... And verify whether a payment has posted through My account at will go here for this video Disney Adventure! So we have many ways for our customers to continue communicating through us ''. Genuine focus on personalised customer service representatives who handle calls from the public scheduled to be installed in 2022... Expand hours to deal with the utilitys newest hiring efforts will improve satisfaction... A.M. 5 p.m. Monday-Thursday and 6 p.m. Fridays ) twelve new employees are in reasonable. Feb 18 - 12:02pm Friendly reminder that we are now closed is available between the hours electricity. Community Office pay by check or money order when using drop box see changes following its in! 901 ) 544-MLGW ( 6549 ) Powered by //t.co/odHdKCCENm, we are closed until Monday utility that!