They can extract money from every angle, and they do. 29. Fix 2. update: my tickets are showing up! How is this possible? Re: Ticketmaster transfer problem Be logged into your Ticketmaster account on your computer before you click the link. 9. How can I fix my Ticketmaster account? On the site when I click my ticket it brings up a penguin and says "Oops Something went wrong. And when that happens, prices will go up, not down. Thank God I'm not alone and this 3 year old thread exists! Fans, artists and government regulators have lambasted Ticketmaster for 30 years. Does Ticketmaster refund games that dont happen? A third party browser plugin, such as Chostery or NoScript is preventing JavaScript from running. Its the game. LEARN MORE. This post How to Clear Cookies on Chrome, Firefox, and Edge can give you a guide. Im not running ANY extension and Ive tried in Firefox, Ubuntu and on Microsoft Edge. Your mobile tickets should appear in your account around 5 days before your event if you've booked them more than a week in advance, if not please allow up to 48 hours before the event to get in touch. They were actually supposed to license [the ticketing software] out after they merged with Live Nation [in 2010]. To delete the cache, turn on Clear app cache on next launch. There is no solution that wont piss people off more.. When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random place. It is the same effect as if the customer service number had a tilde (`) in their phone number - just impossible to reach for help! Proudly powered by WordPress | . But I will say my colleague was and had the most frustrating sales experience. Can I stop you there and just ask what these contracts entail? In most cases, this works fine, but using a proxy server might prevent you from booking tickets because you need to access our ticketing system directly. If Congress decided it was worth putting caps on the secondary market, you wouldnt have the same pressure, Budnick said. I hope this helps anyone. #1 Highly Recommended Option: VPN City Unblocking a website like Ticketmaster.com, Livenation.Com or Tickets.com using a VPN or Virtual Private Network is quick and easy on computers, tablets and mobile phones if you get connected with the right VPN provider. He should run again. Yet as much as fans hate resellers when theyre trying to buy, they love them when trying to flip their tickets. I think the biggest artists probably have pretty good contracts. 34. Is Ticketmaster better on phone or computer? If you're unable to access our mobile app, you can still use the browser on your mobile device to view your Mobile Entry tickets. Regulators could dilute Ticketmasters power by banning exclusive contracts for ticketing. For American music fans, complaints about ticketing go back to before the Civil War, when star Swedish opera singer Jenny Lind toured the U.S. under the auspices of promoter P.T. With an old codebase, a huge customer roster, and a long-established way of doing things, Ticketmaster is notoriously slow to innovate. But it also ends up leading to higher prices for us and less negotiating room for artists or independent venues, or the workers that end up dealing with Ticketmaster. That could mean splitting Live Nation from Ticketmaster., Lina Khan, the chair of the Federal Trade Commission, which has rulemaking authority for consumer protection issues, has said that Ticketmaster is an example of a firm becoming too big to care, and that Im sure its top of mind for [DOJ]., Such a move would create more openings for firms like AEG to competitively bid for shows. Ticketmaster outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I was just curious if anyone has had to deal with before this and can help. Brian T Fitzpatrick, a law professor at Vanderbilt University and a class-action expert, said the conditions were ripe for such suits. To delete everything, select All time. Why isn't Ticketmaster working on my phone? But arent really providing, in my opinion, anything as valuable as those things. Seems like it just started working. Ticketmaster, with its 6,500 worldwide employees (compared to 44,000 at Live Nation Entertainment), controls close to 80% of the ticket market in the U.S. With estimated annual profits of $750 million, it is the most lucrative piece of the Live Nation conglomerate, which cleared $15 billion in yearly revenue as of Sept. 30. I am trying to claim my tickets from seat geek and when I do, I login into Ticketmaster and I get placed at a screen saying "oops something went wrong." I got a confirmation email saying I got the tickets and it went through because the money was taken out of my bank account and I'm concerned I can't get my tickets. Press J to jump to the feed. The refund always applies to the entire order and to all tickets in the order. Press question mark to learn the rest of the keyboard shortcuts. Artists loathe secondary vendors too the acts dont get a cut of tickets reselling for multiples of face value. Artists and the market set the prices, and you cant pay a Motel 6 price and stay at the Four Seasons.. 31. When Cyrus team switched to a no-resale policy, the next tour didnt instantly sell out. From what I can glean, there would be a much more flourishing venue scene. Service code: _G5NPjDtKGtmX5bf-16d0a9c6171". I guess, like, one thing to keep in mind is, although this happened to Swifties, this could easily happen to any kind of fan, right? My friend bought mine because I couldnt get in and she got in before me and she sent a transfer and it wont let me accept it. Stupid penguin. The result would be a spinoff to two separate companies again. Same! See More. See an error message when trying to log in? Our Virtual Assistant is available 24/7 to answer many of your questions. This is frustrating - I have tickets I cannot accept and have tried over the last 5 days to accept them. How do I get my Ticketmaster account unblocked? Krista Brown, a senior policy analyst at the American Economic Liberties Project (AELP), explained to me, this Swift failure is a symptom of a bigger problem. Joe Biden is pretty good at being president. Their fees find ways back to the artist or venue. i was on wifi all this time and tried to access the ticketmaster from my macbook/mobile and it displayed the same pardon the interruption error. Ticketmaster Error code 0002 occurs when users are trying to buy tickets. Artists face limits too, as many arenas and stadiums have Ticketmaster exclusivity deals wherein playing at a venue means using Ticketmaster as their vendor. What is the age limit for a BLACKPINK concert? Being able to play there at a price you want to set should be an option.. Actually, refreshing will place you at the back of the queue. If Ticketmaster is a separate company, theyll still be entitled to do all of that.. Got in on the app and viewed some upcoming tickets. Expand search. Then, I did what you suggested, wifi-turned off. It's nothing to worry about, just an added security feature. Sub-Category: Order Help. Its like a bad restaurant thats serving you the same bad food over and over and over but everyone keeps going to this restaurant. Your email address will not be published. An error is always possible. Ticketmaster grew so vast, in part, because it was a good deal for everyone else in the industry, according to Dean Budnick, co-author of the book " Ticket Masters: The Rise of the . Sign in and tap on your order. The site crashing and the amount of people that were experiencing it is unique. But now its not a counterculture idea, its more consumer entitlement. Search. Tip #2: Enter your information with caution. How to do that? And the answer seems to be, okay, they can try, but good luck with that. Mine seems to be working. This way, if your turn begins while you're still away, you'll hear the notification bell from the Queue. In 1995, Pearl Jam embarked on a tour using a new ticketing firm, ETM Entertainment Network, to prove that artists could play shows without Ticketmaster. Can you get banned from Ticketmaster? If no order appears in your Order History, we recommend that you then re-attempt your purchase. And Im sure theyre more attractive for the big artists because Ticketmaster doesnt want to lose them. That would be a benefit in itself, Waksman said. im from overseas and i really thought i couldn't get into the US ticketmaster because of location ip address!!! I tried shutting off all extensions and clearing the cache and cookies but still had the problem. Things going wrong with my tickets is one of the few things that worry me. Their website crashing is a bottleneck that wouldnt exist if there were other competitors that people could turn to same with the queue of over 2,000 fans. Ticketmaster knowingly oversold the tickets and then attempted to cover it up by claiming they were counterfeit, according to the head of the Mexican consumer protection agency Profeco. "Blocking" flight tickets refers to the practice of reserving an airline seat but not paying immediately. Bought 2 for the Nashville show and my tickets are saying theyve never refreshed, I just got mine and ordered them at 4 e yesterday. It would basically be separating the two so that we are back to some form of competition, and they might not be able to have these exclusive contracts. If you get to the end of your booking online and then see an error message, it might mean that the order hasn't gone through. In-detailed options to avoid the error "Oops Something Went Wrong" and download the tickets are explained below: Fix 1: Download Tickets using Mobile App rather Browser Lot of users mentioned over social media that they are seeing the error when try to download the tickets from Ticketmaster mobile site using any browser. After getting shut out, frustrated Swifties then watched coveted seats hit the secondary market at astronomical markups. So, basically, if youre a small venue and want a big artist, you have to go up against Ticketmaster? But right now, they have no incentive to put money into that because they know theyre not going to lose the fans that have to keep turning back to the platform, despite hating it every time. Please enter a valid email and try again. In an echo of Pearl Jam, Zach Bryan will play a limited run of low-cost dates bypassing Ticketmaster this year, noting, I have met kids at my shows who have paid upwards of four hundred bucks to be there and Im done with it. Like, I think one of the common questions is why cant Taylor Swift or your favorite artist just bypass Ticketmaster altogether? my tickets are doing this. But Ticketmaster had better tech than anybody in the industry. Live Nation has never been open about the range of effects they have had on the industry., Randy Phillips, former CEO of AEG Live, said that, while the DOJs consent decree prohibits monopolistic behavior, There is supposed to be a wall between Ticketmaster and Live Nation, and most promoters dont believe that exists., When Live Nation owns and operates venues, promotes the show and manages the artist that sets the service fees, youre not going to see a lot of pushback, Budnick said. Why are my tickets not loading on Ticketmaster? You can also contribute via. Is there a set time I will get ticket access? The biggest venues and artists turn to us because we have the leading ticketing technology in the world that doesnt mean its perfect, and clearly for Taylors on-sale it wasnt., Live Nation Entertainment president and chief financial officer Joe Berchtold, in advance written testimony provided to The Los Angeles Times before Live Nations Senate Judiciary Committee hearing Tuesday, said that Ticketmaster comes under a lot of criticism But I can say with great confidence that its performance in large onsales is the best in the industry, it has the best marketing capabilities of any ticketing system, and it is far and away the leader in preventing fraud and getting tickets into the hands of real fans.. If a show cancels, you get your money back. Home; Ticketmaster.com; Concerts; Sports; Arts and Theatre; Family; VIP; Deals; My Account; More. On the surface, the problem looks like a classic case of Ticketmaster not being able to keep up with the demand. Reader support helps us keep our explainers free for all. Yet the actual role that Ticketmaster plays in live music is widely misunderstood. Something went wrong while submitting the form . I don't know how it got changed to blocked or at least I don't remember changing it or why that would make the site think I was a bot but now I don't have to try a different browser or . 6. I have the conformation email and they took the money out my bank acc but it keeps saying never been updated n to refresh I'm so confused, Glad this 3 year old thread exists because its the same for me too. 22. Brown explains that merger gave Ticketmaster a virtual monopoly over ticket-buying consumers, artists like Swift, and the venues where they play. Does Ticketmaster refund games that dont happen? How do I talk to a real person at Ticketmaster? If your app is updated and you still can't see your tickets, or you're unable to download the app for any reason, don't worry! Google Chrome (download latest) Microsoft Edge (download latest) Mozilla Firefox (download latest). Can you get a refund if you miss a concert? You'll get some storage space back, but nothing you've downloaded will be deleted. Its a first-of-its-kind problem, Daniel said. However, you can still buy NEW tickets just fine. Click View Barcode to access your tickets. Something went wrong. Helpful Links My Account Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies. just hang in there guys. But when you go to Ticketmaster, you prepare for a horrible experience. I was in the online queue earlier, but was later on. According to Ticketmaster, there were approximately 14 million users on the site at once during the presale push, and the company sold 2.4 million presale tickets. Kendall MacVey, a UC Riverside professor and a former federal antitrust litigator, said, There have been antitrust concerns about Ticketmaster for 30 years. Confirm you have a valid form of payment in your account with current email and billing information. Ticket buying has gotten very confusing, not just for the fans but for the artists, Springsteen admitted. Basically, back in the 90s, Ticketmaster was already being investigated for antitrust concerns, like I think they had 80 percent of the ticketing market, totally separate from Live Nation. If you want, you should be allowed to play SoFi for $50 a ticket and have no resale market. Enable "Allow Apps to Request To Track" then allow Ticketmaster to track. Why is the Ticketmaster queue not moving? Search "" Close search. Something went wrong. I've cleared all the app data/cache and made sure app was up to date but it won't work. anyone ever find a solution or do you just wait it out? The in-app notification 'Oops, something went wrong' means that you are experiencing internet issues. All theyre doing is selling tickets, but theyre not the talent or the venue! This is the toll free number for Ticketmaster customers in the United States, Canada, and Puerto Rico. Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them) Make sure your account info is completely filled out. And those are all just the horror stories that are everyday occurrences on Ticketmaster. The easiest way to contact Ticketmaster is to call them directly at 1-800-653-8000. Ive done all I can to make prices as cheap as possible and to prove to people tickets dont have to cost $450 to see a good and honest show.. Present barcode to get scanned for entry and you're in! I'm getting "Forbidden, you don't have permission to access / on this server"? Click the Sell Tickets button or the Sell button on the app. Klobuchar and Mike Lee (R-Utah) will lead a Senate Judiciary Committee hearing about competition issues in the U.S. ticketing market on Jan. 24. Go to the My Account log in page. Okay, so lets say we get our wish. Purchased tix - sent email from ticketmaster that seller released tickets and to accept tickets. The Chicago mayors race shows Democrats still have a crime problem, Take a mental break with the newest Vox crossword, Brad Pitt was the only winner of the Aniston-Jolie tabloid battle, The big, neglected problem that should be Bidens top priority, Sign up for the Swift issued a statement on social media saying that she and her team asked Ticketmaster repeatedly if they could handle the volume and intensity of her fandom, and compared the ragged experience to several bear attacks.. Buying has gotten very confusing, not down of your questions the practice reserving! 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