I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. It was a major repair. I had to wait for those floorings to be installed before I could physically move in. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! I am always there for my clients. Do the right thing LGI! They turned around and put the home immediately back in the market. [protected] Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. I like the innate craziness of the environment now and where we are. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. Thank you. Hi Apil, were disappointed that you decided not to move forward with the purchase of your home. Visit the Palm Coast website. Wow, good information. BC721730. Rosann Boyett Garcia This is not an offer to lend. If you see problems imagine what you can't see. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. Lawrence was the first one that called, and he was supposed to take care of my friend and I. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. Hi Derek, thank you for taking the time to leave a review! Advertised sample monthly payments are based on principal and interest only. As time went on. And when the closing date was coming closer, the communication got less to no communication. Other than that, we've not had too many issues. And even on closing date, the representative did not come by, checked up. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. It was so easy. I would appreciate a quick response. Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. No need to worry, weve got you covered! Best case, it could have worked out, however unfortunately, my sale condo had some last minute hiccups and it didn't close until August 6th, one week late. They went ahead and did the very first steel underneath the cross base. Find out how we combat fake reviews. We appreciate your patience and we thank you for choosing LGI Homes. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. And he said, Okay. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. And he told me all the things I needed to take care of for the first year. THE WOODLANDS, Texas, Feb. 27, 2023 (GLOBE NEWSWIRE) -- LGI Homes, Inc. (NASDAQ: LGIH), in collaboration with its long-time charitable partner Ha Tuesday, 28 February 2023 04:17 GMT We were only out a couple of hours that it was actually down so it really wasn't too bad. Everybody that's come to visit me so far loves the house. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. They have yet to come and repair that. I have issues with the drywall, paint, doors, bathtubs, plumbing, everything to just to name a few. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. My commute is a little longer but that's not a huge deal. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. It is not even complete now. They take your photo with a Sold sign to then say your not approved and need to do x,y,z after guaranteeing they will get you into a home. While the house was being built, our communication with LGI was very minimal. So, that was when my friend went into the office. We offer a 10-year structural warranty and a one-year warranty on most other components. So far, so good. As you can see by the attached photo, it is only 62 in the house. [protected] I bought my new build LGI home in November of 2019. Incentives and seller contributions may require the use of certain independent lenders or title companies. Hey, this is not done. One of the ceilings didn't have a panel, so I told him, Hey, panels not there." Having a new home changes your life all together. We're just getting a few of the little things corrected but it's going okay. They were very on top of things when there were issues. Congratulations on homeownership! Kevin Wilkins They kept on guaranteeing that the next closing date will be the closing date, and it took five times for us. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Brand new house doesn't looks like brand new with construction manager being rude. Ultimately, I had to replace the entire unit outside because it went bad from having been left leaking and turned on. It prides itself on expert craftsmanship and using high-quality. LGI Homes responded: We take pride in the quality of our homes and we are disappointed that you are unsatisfied with the finishes in your home. Look very carefully. Hi Donald, thanks for taking the time to leave a review! Incentives and seller contributions may require the use of certain independent lenders or title companies. Is this your company? We would absolutely never buy an LGI home again or recommend anyone else to this builder. Maybe he just wants to sell the house for a higher price. The website is for general information only. If you are buying in California, you get solar included! Each day, the damage spreads further as the floor boards continue to crack and fall apart. LGI Homes currently employs approximately 1001 people. Learn more about what sets LGI Homes apart from other homebuilders. CompleteHome is LGI Homes trademark home design. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. Anyone can write a Trustpilot review. We are really sorry. I don't even need an apology. My advice is to be flexible and stay in touch with your sales representative as you approach the estimated closing date. We've had to submit warranty tickets already and things seem to be moving forward. And even now, he's still in contact. They don't include refrigerators too but LGI delivered on all of those. That was completely fine. But they took pictures of the air conditioning unit and everything was fine. So he was very open about it. This review was chosen algorithmically as the most valued customer feedback. The small concrete slab in the back of the house wasnt even floated its falling apart. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. He was just very defensive and he was rude about it. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Repair it. With all the closing costs and everything they covered, LGI was a no-brainer. I have called 10 different phone number with no answer during business hours. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. I cannot in good conscience recommend LGI homes. When buying a new construction home, expect delays. And we didn't even know that this house was supposed to be closed. There was a big communication gap. I've tried reaching out to John Carter multiple times and I get ignored. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. Its location on this page may change next time you visit. I filled out the contact form, and someone reached out. At this point, they are asking for the earnest money back. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. What are the apartment people gonna do? Thats not me. The propane tank is sinking. Thanks for reading! Thanks, Marty Piepoli. I had a lot of questions 'cause I was kind of doubting. She came to fix it but couldn't do it. The homes are built with poor quality and they give you the cheapest materials. Have nothing to do but wait and complain I guess thanks LGI. And the representative was patient and he understood my skepticism. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. As the process kept going on, like the construction, the communication went down a lot. Phone: [protected] All the things that you need are here. Ready to move into your perfect new home? Thank you. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. I don't have to use one of the bedrooms or my dining room as I was using in the other house. When she lifted it up, it's all scratched. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. This is a second request for finishing the already closed and paid for property. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. It often helps with closing costs. Today, the cabinet company came and put the missing crown molding on all the cabinets. Rick said that it would be fine but I found out three weeks into it that he didn't approve it. Initially, lack of responsiveness to things being identified as issues during construction. I went shopping for a used house but when you walk inside, everything needs to be upgraded or you could tell that they painted to make it look clean. I'd recommend LGI to anyone looking for a new build house. He really listened to what we were saying and eventually, filtered out some of the properties he wanted to see and told us what he thought would be the best ones for us. I was told they would all be fixed the next week. The neighborhood is very safe, quiet and clean. Its all underground electrical is very pleasing to me aesthetically. Thank you. I believe it is a faulty breaker and needs replaced. And we both brought another friend. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. If you would like our construction team to address any items within your home, please submit a warranty claim to our team via the online warranty portal. But good quality so far. I was trying to screw it, but it wouldn't go in. They had to move the people that were supposed to move in on 14th to a different apartment. 8770. rosann.[protected]@gmail.com. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Because after we put the security deposit down, the next week, all the house prices went up by 7,000. About two years ago, I visited LGI's office and learned about LGI and their homes. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. Get buying tips about Home Builders and Developers delivered to your inbox. Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. We walked through the house and in that small walkthrough, I found many things that I didn't like. The thermostat is and has been set on 90 for two days. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. The only time I heard from your sales agent was when I reached out to him. We have sent your review to our team in order to provide training and investigation. Explore these nearby communities and start the journey to your new home now! We purchased the home in January 2020 in the Crowley, TX area. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. Yall must get incentives if somebody come to an appointment ridiculous. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. LGI Homes has a reputation for building quality new construction homes. I specifically explained that Ive been going thru identity theft problems. MHBR No. Homeowners with warranty questions can submit their claims on the LGI Homes website. And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. I am a first time homebuyer. At one point, I sent your sales agent and text asking for an update. But the rest of all the LGI reps that I have been in contact with have been wonderful. It felt like either he was doing me a favor. I'm more than satisfied with the house. And I had to pay extra to my apartment people. We were in the process of buying a house and we were looking. Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. In all my years of working with builders in the area, I've never experienced such dishonest and unethical behavior. 4. Congratulations on getting the keys to your brand new home! The air filter wasn't changed and was blocking everything up. Hi Harrison, we thank you for taking the time to leave a review. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. Thank you. LGI Homes is a leader in the home construction industry. I was happy that he explained that to me. We assure you that this is not the typical experience with LGI Homes. And there was no water boiler. The air coming out of the ceiling is cold. I have called Mr. Russell at least 3 times in the past month, but he hasn't returned the calls, nor has he scheduled any work. Hi Carlos, we appreciate your review and recommendation. We also ensure all reviews are published without moderation. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! I didn't have the cash to pay LGI Homes on July 29th, the day of closing. This was back in February 2021. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the Desired outcome: Wont never recommend anybody to this company. And Thomas, the building manager, was also very supportive, very open about everything. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. Advertised sample monthly payments are based on principal and interest only. B.1002074. But all in all, it was not a bad experience. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. We would recommend LGI to everyone. But on the flip side, the LGI finance side was very good. LGI Homes will insist that you use their preferred lender - Loan Depot. We got pushed back almost a year. This is now affecting the exterior walls. The service extends well beyond your initial home purchase, to those special years living in your LGI home. LGI didn't let me down in either way. I'm happy that everybody moved fast. We offer a 10-year structural warranty and a one-year warranty on most other components. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. The floor keeps coming up. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. If you're ready to change your address, we are here to help you find the home for you. It's like it was just quickly put in just to suffice us. My client signed a contract on April 24, 2021. We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to customercare@lgihomes.com so our management team can investigate further. But that's it. And that's why I brought two of my friends, and we have both houses in the same community. No one has reached out or assisted with trying to resolve this issue. Please, I don't know what else to do here, Desired outcome: Richard Day Square footages are approximate and may vary in construction. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. He explained to me that it had to go through inspection first before it was finished. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. It was one of the other builders. The building side is a little hit-and-miss. Companies can ask for reviews via automatic invitations. Thank LGI. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. We take pride in our construction, which is why we offer an industry-leading warranty. There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. Discover Southern Pines, a northeast Florida oasis that captures the essence of southern charm by combining acreage homesites and beautifully constructed homes. They are not being very helpful. I thought the cost was out of my range and he assured me that it wasn't. LGI Homes review: Warranty service not render. Thank you. But it is May, 2022, and almost nothing has been done. I was here in the office November 8. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. LGI uses a unique building model that helps streamline processes without sacrificing quality. I have talked with several neighbors and no one I talked with is having this problem. I also liked her honesty, follow through, and communication. Get the warranty work done! We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. It's my boys bedroom. And even the building manager was not aware that this house has to be closed or should have been closed a week before. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. When we first moved in, the cabinets starting falling apart . Desired outcome: Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Thank you, you have successfully subscribed to our newsletter! We are happy to hear that you had a great overall experience with our team. * Fields marked with an asterisk below are required. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. Thank you. With LGI Homes, you may qualify for no money down financing. Loved LGI homes. To whom to may concern, All of these things were never communicated with us. What can I do. License No. Water was leaking out of the hallway light fixture. I closed on November 21st even with some of the things still missing. I have a 5 bedroom home with 3 bathrooms. We have been living in Bauer Landing for 4 years now. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. 8770. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. Explore Our Premier Locations (This was on Tuesday) I'm sorry, This is not acceptable. Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. This is a brand-new house, so they should replace the board. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. I was depressed. Ready to move into your perfect new home? It was closed on in March 31st 2021. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The website is for general information only. He barely said a word to us & even said better homes were at Beacon Lake. And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. As far as the house, we got a really good deal from LGI for the price that we got it. License No. This was my fourth and easiest home buying experience hands down. We use dedicated people and clever technology to safeguard our platform. The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. Now, for the good part, which actually made me actually stick to the plan of getting a house here. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. There's a section in the back of our yard that and the sod was already dead. We are happy to hear that overall you had a good experience. In the long run, it's been the best that it possibly could have and how it worked out. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. However, Keith our loan advisor made up for it. After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. LGI Homes - Oregon, LLC. There is no caulking between the siding planks and trim on the garage.