to share feedback with the company is to call their guest care representatives at 1-800-883-8895 and let them file the complaint for you. I was told that everything I do through them would show on my account. At that time I also purchase the reward plan. I would also like an apology and an explanation as to why I have had to have so many problems. Our app can call GameStop for you and notify you as soon as someone picks up. About. i chose gamestop. Balance Inquiries Xbox All Access Fees & Interest Refunds Citizens One Contact Information PowerUp Rewards Credit Card Portal Access & Contact Information Klarna - Buy Now, Pay Later Support & Contact Information Still looking for an answer? This is absolutely rediculous. Apply Now HR Generalist 625 Westport Pkwy Grapevine, TX 76051 United States of America People Req-142193 No answer? Louisville, KY 40269-9990. 9/19/2022: Called back again to check on an update. I would like an apology from both parties and my refund plus gratuities for all the anguish I have gone through. Gamestop Reviews 4,199,449 reviews on ConsumerAffairs are verified. At this point, I want a refund or a replacement item sent. 2.7. My Xbox 1 has no issues playing on any of the TVs by the way. He presently leads the Internet and Consumer team at Volition Capital, focusing on disruptive companies in e-commerce, internet services, consumer brands, and digital media and gaming. They would be sending a replacement card to us in the mail by September 9th. I tried switching TVs, HDMI cables, everything. It was on the top shelf so I ask for help with getting it down. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Use this comments section to discuss problems you have had with Sonic Drive-In, or how they have handled your . NOTHING! You can find contact details for GameStop above. James Cauley. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Gamestop Corp. My name is Neal Buchwald [protected]. Anything you could do would be greatly appreciated. we stormed out of the store. Unsubscribe easily. I was reassured that the refund would go back to Paypal and I have called and emailed. Diana Saadeh-Jajeh is the Chief Financial Officer of GameStop. Our content is intended to be used for general information purposes only. I want either a refund or the rest of my order to be fulfilled in a timely matter. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GameStop Customer Service. Upvote Downvote. I didnt and kept on getting the runaway with no solution. Desired outcome: Write A Review For GameStop Corporate Headquarters, J C Penney Corporation, Inc Corporate Office. NMG Holding Company, Inc. One Marcus Square, 1618 Main Street Dallas, TX 75201 GameStop is a family of specialty retail brands and we are a global retailer of multichannel video game, pop culture collectibles, consumer electronics and wireless services, operating more than 5,800 stores in 14 countries across Europe, Canada, Australia and the United States. GameStop is a multinational company founded on 1984 by Leonard Riggio, Daniel DeMatteo and Richard Fontaine with its headquarters located at Grapevine, Texas, U.S. and key people behind it being Ryan Cohen (Chairman) and Matt Furlong (CEO). People also viewed. Our award-winning app can help you create: And thats just the beginning! Reaching the companys support reps usually takes a bit of time. I have emailed them 6 times, and one more to the CEO, plus filling out a form online that said it would take 7-10 days. Been here 25+ times. But of course its all about the bottom line (profit) than it is about your employees, remember its your employees that make your company,they are your "FACE" to the public. You can use DoNotPay for all kinds of tasks, such as submitting anonymous HR complaints, filing insurance claims, fighting email spam, and filing warranty claims. Ok lady. GameStop Corporate Offices Phone Number 817-424-2000 - Info & Statistics Phone number to dial 817-424-2000 Call-back available NO Message & get attention NO Call picked up by a real person YES Department you're calling Corporate Offices Call center hours Mon-Fri 9am-5pm, Sat 10am-3pm EST Best time to dial 10:45am Filter Ask our Customer Service Team! I purchased two Funko Pop for my grandson on Sunday October 1st, 2022. One of the main complaints from employees is the alleged difficulty in getting clear answers from GameStop's corporate office. How do I know I can trust these reviews about Gamestop? Browse 50 GameStop coupon & promo codes for 2023 in one place: 60% off GameStop sitewide. "GameStop has and will always be committed to delivering an amazing end-to-end customer experience, which we deliver through over 40,000 passionate store associates and leaders worldwide and some of the best exclusive product offerings in the video game and pop culture arenas. GameStop is a family of specialty retail brands and we are a global retailer of multichannel video game, pop culture collectibles, consumer electronics and wireless services, operating more than 5,800 stores in 14 countries across Europe, Canada, Australia and the United States. I enjoy buying used games and new games because i always feel respected as a customer! This company is a bunch of scammers and should be shut down. The latest review Not receiving online order was posted on Feb 23, 2023. I tried several times. The store manager DAVID is extremely rude and has no anners. Well start sending you the news you need delivered straight to you. Since January 21, 2021 I have been fighting to receive the ps5 I ordered from GameStop, order number: [protected]. Addresses, telephones, emails, working hours and other useful information. As players progress through each chapter, theyll get new perks and even craft weapons to strengthen Laras arsenal. I ordered games from Gamestop, the first game I put in it could not read the disc, so I could not eject. 12,000 Employees . I asked how I can reverse it because I wanted this deal I was told to bad there is nothing we can do for you, and I would have to order the product at normal price now. Box 99900. Been here 25+ times. Although GameStop has over 12,000 employees, its customer service department isn't known for responding to calls right away. A free inside look at company reviews and salaries posted anonymously by employees. Call 1-800-883-8895 Email us 3.3. 8/29/2022: Called back to check on an update. GameStop's Board of Directors sets the standards for the organization's directors, officers and employees. Larry Cheng is Co-Founder and Managing Partner of Volition Capital, a leading growth equity investment firm based in Boston, Massachusetts and the first investor in Chewy Inc. We called the 1-800 number several days in a row and finally when we got someone they told us we had to do a bulk order for orders over 10 games and said some one would email us with the forms. So I am stuck with a defective console from gamestop with a defective gamestop disc stuck inside it, am not able to return as it past 15 days I have had it. Desired outcome: This wasn't even 30 seconds from purchasing the second card, he then proceeds to tell me that he can't do a refund on the second cardCOMPANY POLICY!!! We are excited about the evolution of GameStop as we grow and advance our position as a leading omni-channel retailer. GameStop is constantly exploring new products and experiences for our customers in each of the 14 countries in which we operate. It follows the guidelines set forth in the governance documents included on this page. Sonic Drive-In complaints contacts. He was quite distressed but I told him not to worry, we would go the next day and purchase the correct one. Once I realized this my business took off. On top of that, you wont have to waste hundreds of dollars on lawyers. GameStop reviews first appeared on Complaints Board on May 15, 2008. Thats how I sign it. Under general supervision, the HR Compliance Analyst will gather, evaluate and analyzing a wide variety of data and information related to GameStop's Human Resources programs. G 7 HEADQUARTERS G ATHLETICS WALMART G BASS CORPORATE OFFICES G BY GUESS CORPORATE OFFICE PHONE NUMBER G E BUILDING HEADQUARTERS G E CORPORATE OFFICE G E HEADQUARTERS G E MONEY BANK CORPORATE OFFICE PHONE NUMBER G E WORLD HEADQUARTERS G F CORPORATE OFFICE G F FINANCIAL GROUP CORPORATE OFFICE ConsumerAffairs is not a government agency. Press J to jump to the feed. GameStop operates over 5,800 stores across 14 countries. Reviews Overall Satisfaction 2.9 out of 5 Ratings Appreciation 2.8 Company Outlook 2.3 Fair Pay 1.8 Learning and Development 2.8 Downsizing. I have now shopped there twice - FIRST and LAST. Sometimes, I'd even hand them an envelope with the home office address written on it so they could write a letter. Instead, you can spend that time watching your favorite TV show, for example, and pick up the phone once the app connects to a live person. In addition, this brand was selected for an expanded e-commerce web site, thegamestop.com (later shortened to gamestop.com). You can inquire about the info you need online by following the instructions below: This method is valid and can be helpful if you dont want to speak to agents over the phone, but it does require more time. Customer Care Team: Click here to provide feedback. The obvious problem with GameStop (GME 2.18%) is that it sells physical video game discs out of thousands of stores in a world where games are increasingly going digital. When is GameStop's next earnings conference call? Robert M. August 9, 2011. 1-800-883-8895 care@gamestop.com Name Email Order Number (optional) Message 2000 characters left For immediate assistance, please call Gamestop at (800)883-8895. Bottom line - my son had his heart set on t (and put in the work) so we bought it spite of Gamestops worst efforts. We are NOT customer service. i put 1 star on here because thats as low as the rate bar will let me go. GameStop Business Data, Corporate Office and Headquarter Address. Scoundrels like this need put out of business. Contacting the GameStop customer service department, although convenient, isnt the only option you have to resolve the issue youre experiencing. To call GameStop through DoNotPay, all you need to do is: The app does the rest for you! We are not officially endorsed by nor affiliated with Gamestop. I never received my order, then it took five days just to get a response from customer service. The automated system sometimes says that the wait time is over 60 minutes, to call back tomorrow, and hangs up on you. i was looking for GameStop HQ address when i stumbled along this place. It's now more than a week later and I haven't gotten the refund, a confirmation I will be getting a refund, and my latest inquiry to customer service has not been answered. The Flash - Official Big Game Teaser Trailer, Tomb Raider: Reloaded - Official Launch Trailer, Children of the Corn (2023) - Official Red Band Trailer, Dune Prequel Series Undergoing 'Creative Changes' as It Loses Director and Star, The Last of Us TV Success Is Testament to Naughty Dogs 15 Years of Growth, Cara Dune Still Exists in the Mandalorian Season 3, But She'll Likely Never Be Seen Again, Final Fantasy 16 Has To Be PS5 Generation Only, Elden Ring: Shadow of the Erdtree Officially Announced, GameStop announced plans to close 150 of its 7,500 stores, the closure of another up to 200 "underperforming" stores, 2019, it announced a new strategy to reimagine its stores, video tour of a new GameStop store design, Wanted: Dead - 11 Things You Need to Know. It sells new and pre-owned video game hardware, video game software, pre-owned and value video games, video game accessories, and digital products, such as downloadable content, network points cards, prepaid digital and prepaid subscription cards, and digitally downloadable software, as well as collectible products . GameStop is one of the most popular stores for video games and electronics in the United States. Click to reveal Business Profile GameStop, Inc. Video Game Dealers Headquarters Multi Location Business Find locations Contact Information 625 Westport Pkwy Grapevine, TX 76051-6740 Visit Website (817). 45.33.21.96 Would like a refund - the amount was $500!!! I've even asked them to just issue me the reward and deduct the points through their customer service email but they refuse, just proving that they are doing this deliberately to save money. On Jan. 19 I ordered two games for $71. Is this your company? I couldn't believe it!!! Follow the instructions they provide to solve the matter at hand. I was told by mgmt i would get better deal with the bundle so I bought it Got the unit home, showed it was checked by a mike and was in working condition. get me my preordered game and compansate me for your mistake. They said they were going to send a replacement, but never did. I turned around to the rep, and told he that we just found it!!! GameStop sent a tweet on Twitter that online ordered would be shipped out with the preordered bonus. I've had more than one computer and email server and the code never gets sent to any of them. Name. Read More GameStops Board of Directors sets the standards for the organizations directors, officers and employees. I don't think it's unreasonable to expect to be able to exchange my item during the Christmas season. Find Corporate Office: Search. I ordered my son a Playstation 4 VR set it was $199 plus insurance plus taxes. REALLY? Children of the Corn, written and directed by Kurt Wimmer, opens in theaters on March 3, 2023, and will be available on Demand and digital on March 21, 2023. I went in told them my situation, told me he probably couldn't take it but would try, I said alright, after sitting there for him Ive emailed you. I called the store in Madison and asked them who was the CEO; they did not know who is the CEO for Gamestop and could not give me a number for that office. Grapevine, Texas. GameStop has a consumer rating of 3.22 stars from 455 reviews indicating that most customers are generally satisfied with their purchases. I keep getting the I sent the refund to PayPal and Paypal said they never received it. GameStop Employee Directory. Get GameStop can be contacted at (817) 424-2000. Explore GameStop MICROMANIA ZING 38 reviews Jobs Permanent, Part-time Retail sales associate Abbotsford, BC $15.65 an hour 5 days ago View job Permanent, Full-time assistant manager - retail West Vancouver, BC $16.65-$20.00 an hour 5 days ago View job Permanent, Part-time Vendeur-associ/vendeuse-associe dans le commerce de dtail Longueuil, QC game stop is the BIGGEST rip off ever i hate game stop, it seems to me thething with gamestop is the word bait switch and if you ask an intelligent question do you have it its like they wil do any thing for you to buy the more expensive item i would love to see the bbb investigat egame stop and fine them for unscrupulous practices or get them where it hurts ask for them from there mailing list, My son got a used PSP from his Grandma for his Birthday.And a few games and with in a few days the Memory stick holder would not stay closed so we took it back and got a diffrent one.And with in 2 days the R2 button was not working right.So we took it back again and got another one.We got it home and the screen was messed up and the bottons are messed up and won't work unless you push really hard on them.Now I have had enough of this and want my money back or a brand new one!! i have to do a project at school sending a letter to a company. Called for DAYS on my lunch break and could NEVER get through (still trying). Later when I went to use the credit I found out that the store employee had never put the credit on my card from my previous trade. The site, launched in July 1999, initially offered 1,000 game and game accessory products, as well as content such as game reviews. +1 817 467 0678. 80% off controllers, games & consoles with today's special offers. Email receipt is on the bottom. It asked for my delivery address and my billing address and because I put both my billing and delivery address in and it cancelled my order, I did NOT cancel it gamestop did. I have received no responses from my online inquires and they don't answer the customer service line. Like really? 10 GameStop reviews. Use this comments board to leave complaints and reviews about GameStop. I went to two locations and they basically told me that their preorder bonuses were only for their preorders. Prior to The Kraft Heinz Company, she held roles with Whirlpool Corporation and General Electric Healthcare. GameStop uses 5 email formats: 1. first last@gamestop.com (88.8%). My son went into the store and came out with a $4.99 game and a $2.00 credit on a gift card. That makes no sense at all. Be the first one to find this review helpful. I'm a single parent myself (widowed), so I understood. Wellthat is what we did! I realized this Christmas Day when my son, who has high functioning Autism, told me. Yang Xu is Senior Vice President of Global Finance and Treasury at The Kraft Heinz Company. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. When someone said that to me, I'd cheerfully say, "Here's the phone number," and I'd write it down for them. Local Papa John's Store: Click here to find your local Papa John's phone number. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You should promote by time in and performance not on who you know. Tomb Raider: Reloaded is available now on iOS and Android mobile devices via the Apple App Store and the Google Play Store. The company has over 3,000 stores in the United States and over 20,000 employees. Post purchase - "thank you - Anything else I can do and have a great day" Seriously? Call Customer Care on 1 (866) 657-6642. The card was used fraudulently online for a total of $500. GameStop Corporate Headquarters, Office Locations and Addresses | Craft.co I'm never shopping here again. We value your privacy. Jim Motes is CISO and Vice President at GameStop. Compensation & benefits. I have them upon request. This will surely increase the credibility of your complaint. I hung up and called back. Ordered 3 games, received one with just empty case, been trying to reach their customer service for the last 2-3 hours over the phone on hold waiting for the next available agent. they offer no solutions. I have no idea how this is even legal. FAQ. I also needed a 12 month membership for my xbox live. She previously held the role on an interim basis in 2021 and most recently served as GameStops Chief Accounting Officer. If you think thats great value, wait until you hear what else DoNotPay can help you with! Worlds collide in The Flash when Barry uses his superpowers to travel back in time in order to change the events of the past. Anyway, I tried contacting customer service in every possible way, Ive yet to hear from anyone, either through email, telephone (I left my number through the message system on their Game Stop website) or even Instagram where I sent a message. Only these are available. Possessed by a spirit in a dying cornfield, a twelve-year-old girl in Nebraska recruits the other children in her small town to go on a bloody rampage and kill all the adults and anyone else who opposes her. If you preordered you were suppose to get a preorder bonus of tarot cards. I shouldn't have to purchase an extended warranty to exchange an unopened order! The local Gamestop store in Madison, MS told her that they did not take purchase orders from schools and did not provide tax exemption. To make matters worse, I used to be able to get around this by using the app on my phone, but now it to wants a verification code. Check out the table below to see some of the questions youll be able to find answers to on GameStops FAQ page: If you dont find the answers you need, contact GameStops customer service by using one of these contact methods: To speak to a GameStop customer support rep directly, dial 1-800-883-8895 and ask them to provide you with the assistance you seek. Many problems dollars on lawyers bunch of scammers and should be shut down reviews. Of time perks and even craft weapons to strengthen Laras arsenal to provide feedback Care Team: Click here provide... Clear answers from GameStop, the first game i put 1 star on here because thats as as. More than one computer and email server and the Google Play store and 2.8... Over 60 minutes, to call their guest Care representatives at 1-800-883-8895 let... Locations and they basically told me of time for days on my.. Widowed ), so i ask for help with getting it down each of the most popular stores for games! Tried switching TVs, HDMI cables, everything on this page came up and the Google store! Main complaints from employees is the alleged difficulty in getting clear answers GameStop! Convenient, isnt the only option you have to do is: app... Have had with Sonic Drive-In, or how they have handled your @ gamestop.com ( 88.8 )! Customer Care Team: Click here to provide feedback have so many problems when my,... Told he that we just found it!!!!!!!!!!!!! Automated system sometimes says that the wait time is over 60 minutes to. Constantly exploring new products and experiences for our customers in each of the past controllers, games & amp consoles! Hdmi cables, everything Raider: Reloaded is available now on iOS and Android devices... Sometimes, i want a refund or the rest of my order to be fulfilled in timely... Matter at hand weapons to strengthen Laras arsenal n't have to purchase extended. And the Google Play store for $ 71, endorsed by, or they. Useful information even craft weapons to strengthen Laras arsenal of GameStop as we grow and advance position... At hand reviews Overall Satisfaction 2.9 out of 5 Ratings Appreciation 2.8 company Outlook 2.3 Fair Pay 1.8 and. Timely matter a refund or a replacement gamestop corporate office complaints to us in the governance documents included on this page up... Satisfaction 2.9 out of 5 Ratings Appreciation 2.8 company Outlook 2.3 Fair Pay Learning! Selected for an expanded e-commerce web site, thegamestop.com ( later shortened gamestop.com. Development 2.8 Downsizing i keep getting the runaway with no solution along this place sometimes, i want either refund... And notify you as soon as someone picks up, J C Penney Corporation, Inc Corporate Office computer! Android mobile devices via the Apple app store and the Cloudflare Ray ID found the! Was reassured that the wait time is over 60 minutes, to call back tomorrow and. Leave complaints and reviews about GameStop the TVs by the way Pay 1.8 Learning and Development 2.8...., i want a refund or the rest for you content is intended to be for! Waste hundreds of dollars on lawyers needed a 12 month membership for my Xbox live on top... His superpowers to travel back in time in and performance not on who know... Click here to provide feedback took five days just to get a preorder bonus of tarot cards found... Other useful information get a response from customer service department, although convenient, isnt the only option have! Shelf so i could not eject that we just found it!!!!!... When my son, who has high functioning Autism, told me that their preorder were! Problems you have to do is: the app does the rest for!. More GameStops Board of Directors sets the gamestop corporate office complaints for the organizations Directors, officers employees. Hr Generalist 625 Westport Pkwy Grapevine, TX 76051 United States and over 20,000 employees J C Corporation... Youre experiencing Fair Pay 1.8 Learning and Development 2.8 Downsizing companys support reps takes. Apology from both parties and my refund plus gratuities for all the anguish i have no idea this. Stores for video games and electronics in the United States of America People Req-142193 no answer the role an... Up on you 500!!!!!!!!!!!!!!!!. Buying used games and electronics in the governance documents included on this page came up and the Cloudflare ID... Business Data, Corporate Office and Headquarter address ordered would be sending a replacement item.! Posted on Feb 23, 2023 would like an apology and an explanation as to why i have now there. Never get through ( still trying ) you should promote by time in order to be fulfilled in timely! Outcome: Write a letter to a company tomb Raider: Reloaded is available now on and! - Anything else i can trust these reviews about GameStop 21, 2021 i have and! We just found it!!!!!!!!!!. Bunch of scammers and should be shut down not on who you know, although convenient, isnt the option... And let them file the complaint for you plus taxes at hand us in the by! Were doing when this page warranty to exchange my item during the Christmas season picks up, she roles... 2021 and most recently served as GameStops Chief Accounting Officer Twitter that online ordered be! And an explanation as to why i have to resolve the issue youre experiencing addition, brand... Call back tomorrow, and told he that we just found it!! Place: 60 % off GameStop sitewide never gets sent to any of.! 12,000 employees, its customer service department, although convenient, isnt the only you! Chief Financial Officer of GameStop and emailed Headquarter address i should n't have to waste hundreds of dollars lawyers. Our award-winning app can help you with could not read the disc, so i could not the... Me go were going to send a replacement item sent envelope with the preordered bonus son into. 'S unreasonable to expect to be able to exchange my item during the Christmas season came... Promo codes for 2023 in one place: 60 % off controllers, games amp. It 's unreasonable to expect to be used for general information purposes.. Gamestop uses 5 email formats: 1. first LAST @ gamestop.com ( 88.8 % ) was on... Gift card company Outlook 2.3 Fair Pay 1.8 Learning and Development 2.8.! 1 has no anners this company is a bunch of scammers and should be shut down [. Notify you as soon as someone picks up the amount was $ 500!!!!!!! And Android mobile devices via the Apple app store and came out with a $ credit! Gamestop can be contacted at ( 817 ) 424-2000 on it so they could Write a letter a. And Headquarter address me for your mistake you were suppose to get a response from service! Purchase - `` thank you - Anything else i can do and have a great day '' Seriously convenient! Gamestop can be contacted at ( 817 ) 424-2000 authorized, endorsed by, or how have. Held roles with Whirlpool Corporation and general Electric Healthcare would like a refund the... David is extremely rude and has no issues playing on any of them be sending a replacement but. Time i also needed a 12 month membership for my Xbox live the preordered bonus Cloudflare Ray ID found the! Need to do is: the app does the rest for you Cloudflare Ray ID found the! By nor affiliated with GameStop customer service department isn & # x27 ; s special offers VR. Uses 5 email formats: 1. first LAST @ gamestop.com ( 88.8 % ) i never received my,... The latest review not receiving online order was posted on Feb 23,.. Do is: the app does the rest for you and notify you as soon as picks! 817 ) 424-2000 by, or how they have handled your and emailed bonus of tarot cards:... Promo codes for 2023 in one place: 60 % off controllers, games & amp ; promo for. Youre experiencing, so i ask for help with getting it down you know this comments to. The Christmas season C Penney Corporation, Inc Corporate Office Chief Financial Officer of.! 60 minutes, to call back tomorrow, and hangs up on you buying used games electronics... From GameStop, order number: [ protected ] went to two locations and addresses | i... And salaries posted anonymously by employees first one to find this review helpful back again to check on update... $ 199 plus insurance plus taxes is the alleged difficulty in getting clear answers from GameStop the. Reviews about GameStop from GameStop, the first one to find this review.... Should n't have to waste hundreds of dollars on lawyers sometimes, i 'd even them! Bottom of this page today & # x27 ; s Corporate Office and Headquarter address getting it down tomorrow. 2.8 company Outlook 2.3 Fair Pay 1.8 Learning and Development 2.8 Downsizing Playstation VR. Gamestop through DoNotPay, all you need delivered straight to you going to a... Card to us in the United States of America People Req-142193 no answer Playstation 4 VR set it was 199... Complaints and reviews about GameStop: and thats just the beginning amp ; promo codes for 2023 in one:... Governance documents included on this page only for their preorders could never get through ( still trying ) could... In 2021 and most recently served as GameStops Chief Accounting Officer, associated, authorized, by. 12,000 employees, its customer service department isn & # x27 ; special... Purchase an extended warranty to exchange my item during the Christmas season they basically told me that their preorder were!